The UK pet grooming industry is unregulated — anyone can call themselves a groomer. These eight questions help you separate properly trained professionals from the rest.
Eight questions to ask
- What's your training? Look for City & Guilds Level 2 or 3, iPET Network, or a recognised apprenticeship.
- Are you insured? Public liability cover is standard. Reputable salons will tell you the policy provider.
- Do you use cage drying? Cage dryers are linked to heatstroke deaths. Hand-held or stand drying is gentler.
- How do you handle nervous dogs? A good answer mentions breaks, low-stress handling, and a willingness to stop and reschedule.
- What's your matting policy? Honest groomers will shave heavily matted coats rather than brush them out for hours.
- Can I see the grooming area? Reputable salons will give you a quick tour.
- How long will my dog be there? 1.5–3 hours is normal for a typical groom. All-day stays may mean cage drying.
- What's included in the price? Bath, dry, brush, trim, nails, ears. Ask which are extras.
Red flags
- No vaccination check on first visit.
- Pressure to sedate or muzzle on the first appointment.
- No photo updates if you ask for them.
- Quotes that are dramatically below the local average.